Information for Patients
Everything you need before you walk in the door: what to bring, what it costs, what your insurance covers, and how to change an appointment.
Booking an appointment
Book online any time, or call the office at 416-703-2797 if you would rather talk to someone. New and returning patients each have their own booking path, and the page below sorts that out for you.
What to bring
- Your current glasses — including reading glasses and any pair you wear for computer work.
- Your contact lenses, plus the boxes or a photo of the packaging so we have the exact parameters.
- Your insurance card, or a screenshot showing your member ID, group number, and plan.
- A list of your medications. Quite a few affect the eyes, and it matters to what we look for.
- Sunglasses, if your eyes are dilated. We have disposable pairs if you forget.
For a step-by-step account of the visit itself, see what to expect at your first eye exam.
What it costs
- Adults 20–64 — $198. Not covered by OHIP unless you have a qualifying medical condition.
- Children and teens under 20 — $98. OHIP covers the base exam annually.
- Seniors 65+ — $118. OHIP covers the base exam every 18 months.
See fees and pricing for specialty services, and OHIP eligibility for who qualifies for coverage.
Insurance and direct billing
We direct-bill over 30 providers for eye exams, glasses, and contact lenses. If your plan supports electronic claims, we submit it during your visit and you pay only your portion. Sharing your plan details with us ahead of the appointment gives our team time to look into your coverage, which avoids surprises at checkout.
Coverage varies plan by plan, and eligibility is not always confirmed in real time — the final determination rests with your insurer. If your provider is not on our list, we give you an itemized receipt with everything needed to claim reimbursement yourself.
View all insurance plans we direct-bill →
A few providers need your consent on file before we can submit electronically:
Paying for your visit
We accept debit, Visa, Mastercard, and e-Transfer or Interac. Payment is due at the time of service for anything your insurance does not cover.
Forms to fill out first
Completing the intake form before you arrive saves time at the front desk. It asks about your vision, your general health, your work and hobbies, and your family eye history. If you have dry eye symptoms, the SPEED questionnaire is worth doing too.
Both are also on the patient forms page.
Your prescriptions and records
Your glasses and contact lens prescriptions are two separate documents, and both live in the patient portal along with your receipts, optical orders, and past visits. You do not need to call the office to get a copy.
Rescheduling and missed appointments
Please give us at least 24 hours notice if you need to cancel or reschedule. Contact us by email, text, or phone — for same-day changes, call or text rather than emailing, since that reaches us faster.
Missed appointments without notice may be subject to a cancellation fee. If you are unwell on the day, tell us and we will move your appointment rather than have you come in.
See cancelling or rescheduling your appointment for the full policy.