How ordering works
Once you have a current contact lens prescription from Spadina Optometry, you can order lenses online through our ordering portal. Orders are delivered directly to your home.
You can also set up automatic refills — your lenses are reordered and shipped on a schedule that matches your replacement cycle. No reminders to set, no last-minute scrambles when you are down to your last pair. You can adjust or pause your refill schedule at any time.
Pricing
Our contact lens pricing is competitive with major online retailers. We work directly with lens manufacturers — and for many brands, manufacturer rebates are available that reduce your out-of-pocket cost further. We provide these rebates to patients when they apply.
The difference between ordering through us and ordering through a third-party website is not just price. When you order through us, your lenses are always matched to your current, verified prescription and fitting parameters. There is no guessing at base curves, no risk of ordering a brand that was not fitted to your eyes, and no expired prescriptions slipping through.
How long an order takes
Once you place an order, it is verified against your prescription and processed the next business day. We check that what you ordered matches what was actually fitted to your eyes before it goes through.
Delivery time after that depends on where it is going:
- Toronto and the GTA — most orders arrive in roughly a week
- Outside the GTA — expect longer, depending on the destination
We deliberately do not promise a delivery date. Manufacturer backorders happen, they are outside our control, and we would rather tell you that up front than quote a date we cannot keep. If a lens is backordered we will let you know as soon as we do.
The practical advice from our staff, which is worth repeating: order before you run out. Ordering with a week or two of lenses left removes the entire problem.
Shipping costs
Shipping depends on the lens manufacturer, how much of a supply you order, and whether a manufacturer rebate applies to your lens. Those variables change, and rebate programs are controlled by the manufacturers rather than by us.
Rather than quote a figure here that will be out of date, the accurate cost for your lens and supply size is shown in our online store when you place the order.
One thing that does not change: contact lenses are prescription medical devices, so there is no HST on them in Ontario.
Paying for your order
You can pay directly through the online store when you place your order. If you are ordering through the office instead, you can send an e-transfer or call us with a credit card.
If your insurance plan covers contact lenses, we can apply your coverage to the order — see insurance below.
Why ordering through your clinic matters
Contact lenses are not interchangeable the way many consumer products are. A lens that has the right power but the wrong base curve or diameter will not fit your cornea properly. A lens that is a different brand or material than what was fitted may behave differently on your eye — different oxygen transmission, different moisture retention, different stability.
When you order through Spadina Optometry:
- Your prescription is always current — if it changes at your next exam, we update your order
- Your parameters are verified — base curve, diameter, brand, and material are exactly what was fitted
- Comfort issues have context — if something feels off, the team that fitted your lenses already knows your eyes and your history
- Refills are automatic — you do not run out and you do not overwear lenses past their replacement schedule because you forgot to reorder
When you order through a third-party retailer, the transaction is between you and a fulfillment warehouse. If the lenses are uncomfortable, or if you are not sure whether your prescription is still valid, you are starting from scratch with someone who has never seen your eyes.
Switching brands
If you are thinking about switching to a different contact lens brand — whether for comfort, cost, or availability — talk to us before you order. Different brands have different materials, base curves, water content, and oxygen permeability. A lens that works well for one patient may not work for another, even at the same prescription.
Switching brands requires a contact lens fitting to verify that the new lens fits and performs on your eyes. This is not a formality — it is how we prevent the comfort and fit problems that come from guessing.
Insurance
If your insurance plan covers contact lenses, we can apply your coverage when you order through us. Share your insurance details in advance or bring your card so we can confirm what is covered.
We direct-bill most major insurance providers. See insurance and direct billing for the full list.
When you need a new prescription
Contact lens prescriptions have an expiry date. If your prescription has lapsed or you have not had a contact lens exam recently, you will need an appointment before reordering. This is not a technicality — your eyes change, and a lens that fit well a year or two ago may not be the best option now.
Book an exam and we will confirm your prescription, check the fit, assess your eye health, and get your orders set up from there.
Related pages
Ready to order?
If you have a current prescription, you can order your lenses now. If you are due for an exam or fitting, book first and we will get you set up.
Prefer to talk first? Call or text us at 416-703-2797.
Spadina Optometry has cared for downtown Toronto patients since 2002 — an independent practice where the same team knows your eyes year after year.
Last reviewed: July 17, 2026